Shipping policy

Carriers We Use

We ship with trusted carriers to ensure reliable home delivery: Correos and Correos Express.

  • Spain: Correos (24–72 hours)

  • Portugal: Correos Express (24–48 hours)

  • Rest of the EU: Correos (2–6 business days, depending on your location)

International Deliveries

Once your parcel arrives in your country, your national postal service takes over and handles the final delivery to your address.

You can continue tracking your parcel using the same tracking number provided when your order was shipped.

Please note that delivery times are estimates and may vary depending on destination, carrier delays, peak seasons, weather conditions, or other circumstances beyond our control.

Shipping Within the EU

We currently ship from Spain to the following EU countries:

France, Germany, Austria, Belgium, Ireland, Italy, Portugal, Luxembourg, Netherlands, Sweden, Denmark, Finland, Poland, Czech Republic, Slovakia, Hungary, Croatia, Estonia, Greece, Latvia, Lithuania, Romania, Slovenia, and Bulgaria.

Shipping Costs

Spain and Portugal

€2.90 shipping, free from €39.

Other EU Countries

€5.90 shipping, free from €59.

Important Information

  • All orders are shipped from Spain.
  • All prices are displayed in EUR and include applicable VAT.

Stock Availability

While we make every effort to keep our inventory accurate, occasional stock discrepancies may occur.

If an item becomes unavailable after your order has been placed, we will contact you by email and offer the choice of:

  • Waiting for the item to become available
  • Replacing it with an equivalent alternative (for example, if you ordered 2 × 50 ml vegetable oils, we may offer 1 × 100 ml instead, or vice versa)
  • Receiving a full refund

Damaged or Lost Parcels

Elliotti is responsible for products that are damaged or lost during transit before delivery.

Please inspect your parcel upon arrival and contact us as soon as possible if:

  • Your package arrives damaged
  • Items are missing
  • You believe your parcel has been lost in transit

Where possible, please include photographs to help us investigate and resolve the issue quickly.

Uncollected Parcels

If a parcel is not collected and is returned to us, Elliotti reserves the right to deduct any actual shipping, return shipping, and handling costs incurred from the refund.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: post@elliotti.com

Phone: +34 677 752 854

Elliotti SL

Calle Picasso 16

03580 Alfaz del Pi

Spain