Terms of service

General

These Terms of Service govern the use of the website and services provided by Elliotti SL ("Elliotti", "we", "us", or "our"). By placing an order on our website, you agree to these terms and conditions.

All orders are subject to product availability and acceptance by Elliotti. An order confirmation will be sent to the email address provided at checkout. Please ensure that your email address and shipping details are correct when placing your order.

Prices and Taxes

All prices displayed on our website are shown in EUR and include applicable VAT where required by law.

We reserve the right to correct pricing errors, product information errors, and to change prices without prior notice.

Orders and Payment

Payment must be completed before an order is processed and shipped.

We reserve the right to refuse or cancel an order in cases of suspected fraud, pricing errors, technical issues, or circumstances beyond our reasonable control.

Shipping and Delivery

Orders are shipped using trusted delivery partners Correos and Correos Express.

Delivery times are estimates and may vary depending on destination, customs procedures, carrier delays, weather conditions, or other factors beyond our control.

The customer is responsible for providing accurate shipping information. Elliotti cannot be held responsible for delays or failed deliveries resulting from incorrect address details provided by the customer.

For detailed shipping information, please refer to our Shipping Policy.

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Customers are encouraged to review this policy before making a purchase.

Defective, Damaged, or Incorrectly Supplied Products

If you receive a defective, damaged, or incorrectly supplied item, please contact us as soon as possible and no later than 30 days after receiving your order.

Where possible, please include photographs showing the issue to help us process your claim more efficiently.

Unclaimed Shipments

If a shipment is returned to Elliotti because it was unclaimed or because incorrect delivery information was provided by the customer, Elliotti reserves the right to deduct any shipping and return shipping costs incurred from the refund.

Limitation of Liability

To the maximum extent permitted by applicable law, Elliotti shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products, services, or website.

Nothing in these terms excludes or limits any consumer rights that cannot be excluded under applicable law.

Product Information Disclaimer

The information provided on this website is intended for educational and informational purposes only.

Product descriptions, articles, and educational content are not intended to diagnose, treat, cure, or prevent any disease.

Customers are responsible for determining whether a product is suitable for their individual needs and circumstances.

Intellectual Property

All content on this website, including text, product descriptions, graphics, logos, images, designs, trademarks, and other materials, is the property of Elliotti SL and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, published, or used without prior written permission from Elliotti SL.

Force Majeure

Elliotti shall not be liable for delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, pandemics, transportation disruptions, governmental actions, supply shortages, technical failures, or other unforeseen events.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon publication on our website.